Frequently Asked Questions
Everything you need to know about your Calibre Furniture experience.
What are your shipping and delivery options?
We offer nationwide delivery across Australia. Shipping costs are calculated at checkout based on the size of your items and your location. For metropolitan areas, we offer a specialized two-man delivery service for larger furniture pieces.
Do you provide professional assembly services?
Yes, for customers in select metropolitan areas, we offer professional assembly services for an additional fee. You can select this option during the checkout process or contact our support team to add it to an existing order.
What is your return policy for change of mind?
We want you to love your space. If you change your mind, we offer a 14-day return policy for most items in their original packaging. Please note that return shipping costs and a restocking fee may apply.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal. You can also view your order status by logging into your account on our website.
Do your products come with a warranty?
All Calibre Furniture products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship. Some premium collections may carry extended warranty periods as specified on the product page.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options through Afterpay and Zip Money for your convenience.